Return and Refund Policy

Return and Refund Policy

Thank you for choosing us. We aim to ensure a smooth shopping experience, but if you are not completely satisfied, our return and refund policy is outlined below.

1. Return Window

You have 30 days from the date of delivery to initiate a return.

2. Eligibility for Returns

To qualify for a return, the product must meet the following conditions:

  • The item must be unused, undamaged, and in its original packaging.
  • Proof of purchase (receipt or order confirmation) is required.
  • Returns will not be accepted for:
    • Items not in their original condition. 
    • Items returned after the 30-day window.

3. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for paying return shipping costs for standard returns.
  • Company Responsibility: We will cover return shipping costs if:
    • The item is damaged upon arrival.
    • The item is defective or missing parts.
    • The product is damaged during transit.

*To qualify for free return shipping under these conditions, contact our support team within 24 to 48 hours of delivery and provide supporting evidence (e.g., photos of the damaged item).

4. Exchange Policy

  • No Standard Exchanges: We do not offer exchanges for regular orders.
  • Defective Product Exchange: If your xaipods arrive defective, we will exchange them at no additional cost.

Proof of defect (photos or video) must be submitted within 24 to 48 hours of delivery. After verification, we will provide instructions for the exchange process.

5. Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days to the original payment method. Shipping costs are non-refundable, except in cases where the return is due to a damaged or defective product.

6. Restocking Fees

We do not charge any restocking fees.

7. Customs Duties and Taxes

Mammoth Ring is not responsible for customs duties, import taxes, or any additional charges applied by your country’s customs authorities. These fees are the responsibility of the customer.

8. How to Initiate a Return

  1. Contact our customer support team at +123456789 or email abcdef@gmail.com with your order number.
  2. Provide a brief description of the reason for the return and include supporting proof (if applicable).
  3. Our team will provide return instructions.

9. Non-Returnable Items

  • Opened or used Mammoth Ring are not eligible for return unless defective.
  • Items damaged by improper handling or misuse by the customer.

10. Late or Missing Refunds

If you haven’t received a refund after 7 business days, check with your bank or credit card provider. If you still need assistance, contact us at abcdef@gmail.com.

11. Contact Information

For further questions, feel free to reach out to us:

Address: xyz
Telephone: +123456789
Support Email: abcdef@gmail.com